Archives for Arbitration

Letter to CFPB on Arbitration Research and TX Field Hearing (12/11/13)

Date:  December 11, 2013

Issue: Consumer Financial Protection Bureau

To: Consumer Financial Protection Bureau

Filing Type: Regulatory

Description: In conjunction with a field hearing in Dallas, TX, the CFPB released their initial findings on the use of arbitration clauses in connection with consumer financial products and services, as part of their larger study on arbitration.  ILR and CCMC sent a letter, along with additional research, to the Bureau in advance of the hearing to reiterate concerns with the Bureau’s approach to the study.

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Telephone Survey Exploring Consumer Awareness of and Perceptions Regarding Dispute Resolution Provisions in Credit Card Agreements

Date: August 6, 2013

Issue: Consumer Financial Protection Bureau

To: Consumer Financial Protection Bureau

Filing Type: Regulatory

Description: CCMC and ILR submitted comments to the CFPB regarding their “Telephone Survey Exploring Consumer Awareness of and Perceptions Regarding Dispute Resolution Provisions in Credit Card Agreements, ” that will be a part of the Bureau’s boarder study on various dispute resolution systems, including arbitration.  CCMC and ILR previously submitted comments regarding the overall study. Not only does this letter reiterate that arbitration as a system for resolving disputes is extremely important for both businesses and consumers but it also highlights the fact that the Bureau has failed to provide transparency regarding the boarder study plan. The letter also details specific concerns with the proposed telephone survey.

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