Date: September 30, 2016

Issue: Consumer finance


Filing Type: Comment letter

Description: The Bureau should support efforts to ensure that consumer complaints are quickly and effectively resolved. Accordingly, the Bureau should not disrupt existing customer service relationships and distort the marketplace by publishing further unverified and inaccurate information that will mislead consumers and unfairly harm responsible financial services companies. We consequently urge the Bureau to abandon its current proposal and to focus its attention on curing the clear and longstanding flaws in the complaint database.

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